The sound will cut out for a second or 1/2 a second. There is no sound coming out neither from speakers nor from earphones. The Spectrum +3 (Z70830 PCB) was the first fully Amstrad designed Spectrum (the grey +2 was a hastily ‘cloned’ version of the 128 Toastrack given the production deadlines in place after the Sinclair takeover). When watching CNN the sound keeps cutting out just long enough to lose what is being said, does anyone else have the same problem? Are you experiencing this via stream or through cable box? Whenever I call tech support, they only have me restart the … Our grandson pushed the input button on the sound bar remote until it went back to the optical audio setting or the setting you have yours set up to. TV show or movie has sound issues. Press question mark to learn the rest of the keyboard shortcuts. Audio problems - sound cuts in and out, Television Sources. We’ve had the exact same problem for at least a year. Louie. DVR will not accept programming a series - only for MSNBC ( Charlotte NC CH 50 ), California Consumer Do Not Sell My Personal Information. Are there any severe bends in the coaxial? It still somewhat plays, but gets very quiet and then will go back to normal sound or will sound like it loses the surround sound aspect of it. Sound familiar? It's the DVR. If that fails I’d try another HDMI port on the TV just to make sure the TV isn’t the problem, and if both of those fail, then you should call Spectrum back and let them know you did all of the above. It looks like you're new here. Reply. We can’t watch anything on BBC America- the sound cutting out every couple of seconds makes it impossible. That being said if you are not experiencing issues on all or most of the programming on that channel that is likely not the issue. Tonite it's CBS KENS channel 5. I found only one thing that works, proving it's Spectrum's issue: On the spectrum box, devices menu, you have to select "stereo" for the audio coding format. My only recourse is to not watch that channel - so be on notice advertisers, anything on that channel will probably get deminished returns. Please help. connections are all good it is not the cables. Julia's suggestions did not apply -- this is not a problem on any other channel. I'm about to cancel if this doesn't improve. You problem is caused by the CPU hitting 100% on at least 1 of its cores. No problem with DVDs. They should at least be more transparent about this . Audio issues are normally a feed issue or a signal issue to the equipment. Also, when my DVD player is connected to either HDMI port, there is no loss of audio or video. Share. So the reason my headset was cutting in and out is because the software defaults "sleep mode" to kick in after 5 mins to save battery. This doesn’t sound like an easy fix. Canceling Spectrum and becoming a cord cutter can sound scary at first, with a ton of options and decisions to make, but we hope this guide will show you that cord cutting is surprisingly easy. Somebody PLEASE fix this! I've tried everything with my surround sound settings, went to optical cable from box to surround sound receiver, etc. Pausing the Roku and restarting TV seems to help but for a limited time. Samsung TV - UN65MU8000FXZA - Digital Audio cable from TV to Sonos TimeWarner Cable Box - Connected to TV via HDMI cable You can post for technical support, advice, or just to vent. It is the second largest cable operator in the United States. Choose the sound problem you're experiencing. Like the title says, the sound on my cable tv will randomly go in and out. Never during commercials. There is a red X to the right of the speaker in the taskbar. Last Updated 2 minutes ago: Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Are you having this issue on multiple boxes? Only during movies/shows and not during commercials. I have exactly the same problem. Spectrum Outage Is Spectrum having an outage right now? 0 Kudos 2 people had this problem. Very annoying during the programming, don't hear it on commercials. 2. I'm having this issue on multiple channels. Hasn't anyone else noticed this most annoying channel behavior? If surround sound (5.1) is selected, try changing it to Stereo instead. Many thanks. No surround sound. Choppy, stuttering, high-pitched, or distorted sound. > Settings > up directional button > Sound > Sound Output. I continue to have random sound drop out on my new (since 11/15/2015) Samsung 65” 9000 SUHD while watching DirecTV, both recorded and direct. We had a sound bar, and we figured out that was the problem. Like the title says, the sound on my cable tv will randomly go in and out. If you are unsure how to change your Netflix app audio settings, visit our alternative audio article.. 2021-04-14 04:21:00 @fkulow @Ask_Spectrum I'm confused? Sometimes it happens several times in a row, sometimes it goes days in between occurrences. Also, that crackling sound was much, much worse. I found only one thing that works, proving it's Spectrum's issue: On the spectrum box, devices menu, you have to select "stereo" for the audio coding format. Resolution was to navigate to Settings, Sound, Expert Settings, HDMI Input Audio Format and change from Bitstream to PCM. I have the same problem. Also happens to us on AMC and Sundance. That would point to the signal issue also. From the looks of these complaints, it appears Spectrum either doesn't know how to fix it, or more likely, they don't care enough to fix it. Top . Re: TV keeps cutting out for anywhere from 2 - 20 seconds. The Yamaha engineer called me last night, and he is coming over tomorrow morning to have a look. It's been going on for 3 or 4 hours. New comments cannot be posted and votes cannot be cast. … read more. It happens across all the channels. Low volume. Lucky for you, there’s an easy fix: Log in to your Spectrum TV app; Go to the Settings menu; Double-check your Parental Controls settings; Adjust accordingly; Just remember that you might want to revert back to your original settings after your furtive binge-watching marathon. The product will perform either way. Look for updated firmware that addresses HDMI issues. Movies either aren’t playing or playing without sound on all apps. Sound seems to pause and loop oscillating, creating a raspberry effect bubububububu, or drop out entirely. Troubleshooter finds nothing: Problem found: Audio Services not responding, Not fixed. One possible reason for your CPU 'clipping' might be if you were using zoom in the SP1 window to allow you to see the spectrum closer in. I’ve talked to both Samsung and your DTV techs , and have even changed the new 4K mini genie set top box, and all HDMI and audio patch cords. Sound is good but picture cuts out to black A or S video screen. All the other channels fine. older mitsubishi tv s video and yellow-cable video does not. I've had all new lines run from the outside into my apartment. Any staples or anything that may have slightly pierced the coax? What could be causing this, and what can I do about it? Me too. @CJFGreene @Ask_Spectrum It was a cut main line from building contractors working on a new building. I've called this into support multiple times and every tech that comes out can't find anything wrong. TV. I've read multiple topics on this, but wanted to post my own to see if anyone had a similar setup and to more easily track possible solutions. Because that cable only connects the cable box to the TV, it would affect all channels on cable only. The audio cutting-out happens no matter which HDMI port to which my Roku Streaming Stick is attached. (45,585 Views) that is usually an HDMI issue, so that is either coming from the TV, the Cable itself or the Box. Sometimes it happens several times in a row, sometimes it goes days in between occurrences. So, the common denominator is Spectrum! In fact, you may already have most, if not everything, you … Have had, and continue to have same issue here in Manhattan Beach CA, AMC, BBC, Sundance. Both? We had not had this new T.V. If so how does that look? Do you have multiple boxes? https://www.gottabemobile.com/fix-time-warner-cable-problems-spectrum Shiny, corroded? (please do not over tighten them with tools) Are you using a splitter? 3. I would also encourage you to check the coaxial connections. you can try resetting the box first, and see if it goes away. Selecting stereo mode on the surround receiver does not work! It’s only the programming that cuts out. Message 2 of 4. If the audio drops still happen with a new cable, swap HD DVRs. A few things you can do in the meantime to help determine the issue would be to check streaming if you are experiencing this via the cable box. The sound cut out almost as soon as it started, the audio was out for much longer, and only came back briefly before cutting out again. That's sad considering what this very poor service costs every month. The box and tv were set up by a technician and haven't been changed. I . It happens across all the channels. Menu > Customer Support > in home agent > reboot STB. Whenever I call tech support, they only have me restart the receiver. I would replace the HDMI altogether since that’s the most likely (and cheapest) option. Thinking it was a hdmi issue. Use the Select button to select Audio Out/Optical on the Sound Output menu. The box is connected to a 3 year old Insignia smart TV. Then you have to reset it to either HDMI or Dolby digital for other channels. One box. I have the same problem. If the audio drops follow the DVR to the other room, call Spectrum. By continuing to use this site you consent to the use of cookies on your device as described … Step One: Push Spectrum TV Choice. Dr. Who or even Seven Worlds. 23-01-2020 02:48 AM in. No sound. If this has been going on for a year I would have to say this is not a feed issue. I've noticed this year that BBC America channel audio cuts out every couple of seconds or so and makes watching any program very difficult - especially a drama, i.e. Looks like you're using new Reddit on an old browser. most common cause of sound cutting out with a Spectrum device is issues with HDMI. Regardless of application method, the goal is to get to a total thickness of 2 to 3 mm. It is the ONLY channel that exhibits this behavior and as such, cannot be attributed to the equipment, my TV or cabeling. – Use the Settings screen to change to the connected device: Select Audio Out/Optical on the Sound Output menu. > Settings > Sound > Sound Output). If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. *FIXED* Logitech G933 Audio cutting in and out Hey everyone, this solution worked for me so I might as well share it and hopefully it works for you. Make sure they are VERY tight. Facebook (https://www.facebook.com/Spectrum/) or on Twitter (https://twitter.com/ask_spectrum). If your device is connected directly to your TV, check your Netflix app audio options. never-displayed You must be signed in to add attachments 50 Replies I haven't heard of any other reports of this issue. Here is my setup. Back in 2016, the government ignored the public and approved the merger that meant older mitsubishi tv s video and yellow-cable video does not work properly. Spectrum works on 1 out of 4. Sound and video out of sync. If so do you experience this on multiple boxes? Intermittent sound dropout continues. Then you have to reset it … Your account at your fingertips. Just slightly tighter than finger tight. If there is ingress on the line it absolutely can cause an issue with a single channel. Only on BBC America, and only during programming. Dr. Who is very annoying. Preview Exit Preview. 11-26-2010 07:34 PM. While watching a comedy special first instance happened at about 35 minutes, then 5 min later, then almost every minute. It happens daily on BBC America, but it also happens occasionally on other channels. Blue Fairy (@ThBlueFairyBlog) reported 20 days ago from Los Angeles, California @Ask_Spectrum it's now been 8 hours without internet in North Hollywood. Starting at $21.99 to $44.99 plus $3 to $8.85 in fees, these packages still count as a TV subscriber for Spectrum. It’s not an equipment problem, as the commercials are perfectly clear. This of course takes away surround sound, but no audio skips happen. YouTubetv, Hulu, Fubo, Philo all work on every major platform. It’s only this channel. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Sign in for the easiest way to view and pay your bill, manage your account, watch TV anywhere and more. We have the same 6950 model and had the same issue with the sound cutting out forcing us to navigate to Support, Self Diagnosis, Start Sound Test which reset it until it happened again and again. Same. very long, and the sound was cutting out. If you are still determined to be a cord cutter, Spectrum reps are to first push their TV streaming packages. Same here. The sound on my tv cuts out periodically for a few seconds, - Answered by a verified TV Technician We use cookies to give you the best possible experience on our website. dslreports.com system message This IP address 13.77.151.8 has been blocked for unusual usage patterns No other channels have this issue. We encourage you to contact support directly. This of course takes away surround sound, but no audio skips happen. 1. Hope this helps. If you want to get involved, click one of these buttons! A forum for the discussion of Charter's Spectrum service. They are unwatchable! Dr. Who so bad I've quit watching it, and Seven Worlds narration choppy and distracting. Pixillation and stuttering making it nearly impossible to watch. 3,774 satisfied customers. MrDifficult Posts: 74 Joined: Sat Nov 18, 2017 12:54 pm. We encourage you to contact Social Media Customer Service via PM /DM on. I don't have the issue when streaming video -- only when watching or recording live tv. I have this problem also.Only on BBC America broadcast of program.Not the commercials,they don't stutter at all! Applying decimation reduces the final sample rate prior to demodulation and also reduces the amount of visible spectrum. I've checked all the connections, and they seem tight. This sounds like the HDMI leading from the cable box to the TV has gone bad (Or one of the HDMI ports it’s connected to). There is some random cutting in and out of the sound. So, Spectrum really wants to push these plans to keep their TV numbers up. If the audio drops remain in the same location with a different DVR, it's possibly the television. Static. Require two-factor location service phone login, that would solve what I believe to be your industry issues. Hovering over it you get the message: "No Audio Output Device is installed". Spectrum can be applied with a brush or with the Second Skin spray gun. If the issue you're having isn't listed, contact Netflix Customer Service. 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