My wife and I are more than happy with the pricing, the speed at which the ring was assembled and delivered, and the quality of the product. Though, I do wish the prongs were a little thicker. When he told me the jewelers were not able to set the diamond, I asked him to ship the setting back to us for inspection. Also, feel free to show off your engagement rings! I love everything about this purchase.
Take a moment and consider the fact that human error on your part is a possibility. Tina was unbelievably helpful. Even if you believe you made/shipped the right setting, it shows your quality control is terrible. Someone is lying and it's not me!
I had to send a ring back because it lost a stone. The ring was shipped to my house in less than 2 weeks and they provided overnight shipping at no additional cost. Could not recommend more! They did the job in a week and my spectacular, brilliant diamond ring was on my finger in 10 days and we are thrilled with NWD's professionalism, superb workmanship and expertise and we look forward to doing business with Tina and her NWD team again.Doris and Wally Paul, This ring meets all my expectations! Beautiful I’m planning on buying earrings next . Shipping is speedy too! A bit about Lab Grown Diamonds.
JavaScript needs to be enabled to complete CAPTCHA. So far new World Diamonds customer servicehave been very accommodating and helpful . 1ct t.w.
My now fiancé loves it! Love this ring!
I love everything about this purchase. With our own facility to grow nature-like gems, our lab grown diamonds will make your dreams come true to own world's most precious gemstones.
© 2020 Trustpilot, Inc. All rights reserved. Sincerely, a very satisfied customer, Karen Finger, My experience with New World Diamonds was fantastic. My fiancee is very happy!!! The ring ( 1 1/2 ct diamond half band) that I had for my birthday, is superb. What's not to like? This site uses both IGI and IGL, which is confusing and should be made more clear which is which. You reached this page when attempting to access https://distil-prod-new-fe.localmarketplace.theknot.com/marketplace/new-world-diamonds-troy-mi-2031246 from 104.131.41.153 on 2020-10-14 19:43:05 UTC. I would recommend New World Diamonds to everyone and I can't thank you guys enough! Good product.
It's almost comical that you think that's doing good business. So you're a LIAR AND A CHEAT. I highly recommend New World Diamonds. Check out what 133 people have written so far, and share your own experience.
It's almost comical that you think that's doing good business.
Sara and Tom (2/29/20 wedding). Gorgeous diamond & ring, excellent service, good price. Reply. My order arrived on the date I expected. My experience with New World Diamonds has been nothing short of amazing and I don't think I can praise them enough. IT MAKES YOU A LIAR!! and also did not hold the diamond!!!!!! New World Diamonds™ brings lab grown diamonds that you will be proud to wear. Thank you for the prompt shipping and excellent communication. Ordered a setting for a specific sized diamond and they LIED about what size diamond it would fit. When he told me the jewelers were not able to set the diamond, I asked him to ship the setting back to us for inspection.
My husband bought my engagement ring from NWD.
Is IGL legit? The first ring I ordered was beautiful but the color of the diamond wasn't what I was looking for, which was completely my fault but that was a non issue when I contacted Tina to see if I could replace the diamond; she sent me a shipping label so I could send the ring back to have changes made free of charge. I … So please, don't pretend like you really tried to help before all of this. Can’t wait to use you all again in the future. I tried looking them up on BBB but couldn't find anything. Tina is amazing and very accessible. But when I ordered my ring, it showed it will be shipped within 2 business days but after couple days it didn’t. Amazing Experience with New World Diamonds!
Shipping is speedy too! So please, don't pretend like you really tried to help before all of this.
Take a moment and consider the fact that human error on your part is a possibility. I selected a setting and diamond and ordered them on 9/27.
Press J to jump to the feed. We ordered two 1.7kt diamond, again with the help of Tina and her team making sure they matched the quality and clarity of the larger diamond I already purchased.When we received the two 1.7s we soon realised they would be too small so we called Tina again to get us two bigger diamonds and we would send the 1.7kts back, which she did and found us two brilliant 3.8kt diamonds, matching clarity and quality of the already purchased 8.6kt.Once these were received, my husband and I decided we would buy a shank from NWD as our current jeweler in Fernandina Bch was going to charge us $2000 or more to set my diamonds into my own setting. My girlfriend loves her ring and so does everyone that sees it. I’m will definitely be a repeat customer! New World Diamonds has 5 stars! Amazing Experience with New World Diamonds! Tina answered all my emails promptly,knowledgeably and courteously. Whether produced by Diam Concept or either of the world’s best-known diamond labs — the Diamond Foundry in the United States or New Diamond Technology in Russia — lab-grown diamonds…
First of all, this is not a plug/promotion! Their customer service was outstanding. Cookies help us deliver our Services. © 2020 Trustpilot, Inc. All rights reserved. Why do you think we're upset to begin with???
The ring looks nice with good price for a diamond ring (tho lab-created). Only the latest review will count in the company's TrustScore. This experience reveals that there are unskilled and unprofessional people working for this company. Most lab-created diamonds aren't graded by GIA, so you'll mostly see IGI or GCAL. "Min. Exceptionably satisfied customersMy husband and I have never been so…. Beautiful amazing looking jewelry. She patiently walked me through the process of purchasing a rough diamond. By using our Services or clicking I agree, you agree to our use of cookies. Major shout out to Tina who helped us through the whole process. So back to Fedex to ship ALL the diamonds back to NWD for them to set them into the shank they had sold to us at no expense to us and two day delivery everytime.They said it would take two weeks to set the stones into the ring so I was looking at 2.5 weeks before I would have the finished product on my finger.
The ring was shipped to my house in less than 2 weeks and they provided overnight shipping at no additional cost. This is where you can discuss a possible purchase or an explanation of what you or your significant other wants. And I have to wait almost 3 weeks. I’d highly recommend New World Diamond. Not only that, you force your customers to pay for return shipping when it is YOUR FAULT for the item not being the correct size AND defective (crooked, uneven, and poor craftsmanship). They helped me to design a setting, pick out a quality center diamond, and find bands that fit my taste. Shipping was faster than I expected and the ring is beautiful! 100% custom designed, too!Thank you!! YOUR FAULT= YOU SHOULD PAY FOR RETURN SHIPPING. The ring shipped by 10/2 and I had it on 10/5. I am happy with my purchase. We ordered two 1.7kt diamond, again with the help of Tina and her team making sure they matched the quality and clarity of the larger diamond I already purchased.When we received the two 1.7s we soon realised they would be too small so we called Tina again to get us two bigger diamonds and we would send the 1.7kts back, which she did and found us two brilliant 3.8kt diamonds, matching clarity and quality of the already purchased 8.6kt.Once these were received, my husband and I decided we would buy a shank from NWD as our current jeweler in Fernandina Bch was going to charge us $2000 or more to set my diamonds into my own setting. New World Diamonds is an innovative lab-grown diamond company based in Troy, MI.
Their customer service was outstanding. I tried looking them up on BBB but couldn't find anything. I just received my new ring and it is perfect, and they send it with the diamond report so you know it is authentic. We will, for sure, purchase from New World Diamonds again! Rochester, MI. What is your average turnaround time for an engagement ring. Plenty of diamonds out there.
Out of all the places we looked, New World Diamonds was by far the best customer service. made us think you were a bot. This experience reveals that there are unskilled and unprofessional people working for this company. He ordered this setting over a year ago and when he reached out, I pulled all the paperwork on the order.
I can't belive how much it sparkles. Thank you so much!! is welcome. 100% custom designed, too!Thank you!! So in love with how they look, great quality and aesthetics. In addition, they refused to correct their error when the setting was defective (NOT symmetrical and uneven!!!!) Also, why the hell would someone make up the fact that their REAL MINED DIAMOND doesn't fit the setting when a GIA certificate shows the carat size and diameter of the said diamond? I wish I could include a picture so more lies aren't included in their response to my complaint.
Text: 248-671-6716. hello@newworlddiamonds.com. If it is our mistake we will replace to setting for free.
Find another site that shows you real images of their lab diamonds. Perhaps that's why you are not on the Better Business Bureau. I had no problem getting it done and they even resized the ring for me. Contact information.
The company's filing status is listed as Active and its File Number is 802246955. Why do you think we're upset to begin with??? Which of the following services do you offer? I just received my new ring and it is perfect, and they send it with the diamond report so you know it is authentic.
She was always prompt to respond and really made sure my ring was perfect. The ordering and shipping process was quick and simple. I will definitely be telling all my friends about New World Diamonds.
I had the fastest response I’ve ever had when I emailed New World Diamond asking for a faster shipping (Tina answered me in 4minutes kindly) and my ring was shipped in the next day. Original Review:Terrible place. The website was pretty user friendly when picking the diamond and the setting but it would have been nice to see what the two together would have looked like. I have reached out twice without any response from him. MULTIPLE professional jewelers checked out the setting and it is garbage, just like their company. Great price, good quality lab diamond and setting, excellent customer service. The diamond I chose from New World Diamonds was considerably larger than the ones I looked at locally and on the other online dealers, and the cost was tremendously better at New World Diamonds. The diamond pendant was beautiful and definitely met my expectations. Why the hell would ANYONE agree to spend MORE money toward a crappy setting and a crappy company?!! Tina from customer service was more than helpful and personable throughout the whole process making sure I got exactly what I was looking for. Also, why the hell would someone make up the fact that their REAL MINED DIAMOND doesn't fit the setting when a GIA certificate shows the carat size and diameter of the said diamond?
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